Frequently Asked Questions
Got a question? You're probably not the first to ask it. We've compiled a list of the most common queries we receive to help you get the answers you need quickly. If you don't find what you're looking for here, feel free to get in touch.
Are your reviews truly unbiased?
Yes. We pride ourselves on our honesty. Our reviews are based on a standardized, hands-on testing process that you can read about on our Reviews page. While we operate as an affiliate site, our opinions are never for sale. A site's performance during our testing determines its rating, simple as that.
How do you make money?
We're transparent about this. We earn a commission from some of the casino operators we link to if a user signs up and plays. This affiliate model allows us to fund our work and keep all our content free for you. It doesn't cost you anything, and it doesn't influence our ratings. For more details, see our About Us page.
Is online gambling legal in the UK?
Yes, online gambling is legal in the UK, provided you are playing at a site that is licensed and regulated by the UK Gambling Commission (UKGC). Every single site we recommend holds a valid UKGC license. You must be 18 years of age or older to gamble legally in the UK.
I have a problem with a casino (e.g., a withdrawal). Can you help?
Unfortunately, we can't. As a third-party review site, we have no access to your casino account and cannot mediate disputes. You must contact the casino's customer support team directly. If you cannot resolve the issue with them, you can escalate it to their designated Alternative Dispute Resolution (ADR) service, which will be listed on their website.
Are the bonus offers listed on your site always up to date?
We work hard to keep our bonus information current, checking and updating it regularly. However, operators can change their promotions at a moment's notice. We always recommend you double-check the terms and details of any offer on the casino's official website before you sign up and deposit. Our Promo page is the best place to find the latest offers we've reviewed.
How can I gamble more safely?
The best thing you can do is to use the tools available. Always set a deposit limit before you start playing. Treat gambling as a form of entertainment with a set budget, not as a way to make money. We've compiled more resources and advice on our Responsible Gaming page.